Storage
All contents are stored in secure, climate-controlled facilities. Items are never mixed with other claims and are locked at all times.
Storage isn't just about keeping things out of the way. How contents are stored during repairs determines whether they'll be ready to return in good condition or damaged further. Climate control, security, and organization all matter.
Why Professional Storage Matters
Climate control prevents secondary damage
Fire-affected contents need lower humidity to prevent mold. Water-affected contents need specific drying conditions. Wrong environment = further damage.
Security protects your belongings
Everything is locked, monitored, and insured. No access without authorization. No mix-ups with other claims.
Organization makes packback easy
Everything is stored systematically using our inventory system. Finding and returning items is efficient and accurate.
Your contractor can work unobstructed
With contents safely stored off-site, your restoration work can proceed without constraints.
Your own vault, not a shared shelf
Contents are stored in dedicated wooden vaults assigned to your claim alone. Nothing from another job shares your space, which is what makes it possible to guarantee an accurate, complete return at packback.
How Our Storage Works
Separate by claim
Your contents are never mixed with items from other claims. You have your own storage space.
Climate controlled
Temperature and humidity are maintained to protect different damage types.
Organized layout
Using our inventory system, everything is arranged for easy retrieval and packback.
Locked & monitored
Access is restricted and logged. No unauthorized entry. Everything is secure.
Insured
Your belongings are covered by our insurance and your carrier's coverage.
Storage Timelines & Access
How long do I store items? As long as your repairs take. Storage duration is covered by your insurance claim as part of the loss.
Can I access items during storage? Yes. We arrange access during business hours. Just call and let us know what you need. We'll retrieve it, verify it against our inventory, and let you inspect it.
What if I need something specific? We can locate and retrieve specific items using our digital inventory. No need to dig through everything.
Questions About Storage
How do you prevent mold in storage?
Climate control — proper temperature and humidity management prevents mold growth. Fire-affected items are stored in lower humidity. Water-affected items are stored with active drying systems. It's not just storage; it's active recovery.
What if I need to retrieve items before packback?
No problem. We pull items from storage, verify them against inventory, and you can take them. We just need advance notice so we can locate and prepare items.
Is there a storage fee on top of everything else?
Storage is covered under your insurance claim as part of the contents loss. You don't pay separately.
What if storage takes longer than expected?
Storage duration is determined by your repair timeline. If repairs take longer, storage extends. Everything is covered by your claim as long as the repairs are actively progressing.
Storage is step 4 of our 5-step contents restoration process. All contents are stored in secure, climate-controlled facilities. Items are never mixed with other claims and are locked at all times.
While your home or business is being repaired, your belongings stay in our secure, climate-controlled storage. Every claim's contents are kept separate — we never mix items from different jobs in the same space — and access is logged and locked at all times. Climate control matters: fire-affected contents and water-affected contents need different humidity conditions to avoid further damage while in storage.