Homeowners
We treat your belongings like they're irreplaceable — because to you, many of them are.
A fire, flood, storm, or mold loss is disorienting enough without worrying about what happens to everything you own. We handle the inventory, packing, cleaning, storage, and return of your contents so you can focus on your family and your next steps — not on tracking down boxes. We work directly with your insurance company wherever possible, so you're not stuck as the go-between.
What Happens After Damage
Read our full first-24-hours guide ›
The first 24 hours are critical. Damage spreads — smoke settles, water seeps, and time is the enemy. Here's what happens:
Day 1: Emergency Response
We arrive, assess the damage, document everything, and begin pack-out. Your restoration contractor can start drying and repair work immediately — without your belongings in the way.
Week 1: Inventory & Storage
Everything is unpacked, cleaned if needed, and organized into our climate-controlled storage. You have a detailed inventory of everything we have, photographed and documented.
Weeks 2-4: Restoration & Repairs
Your home gets repaired. Your belongings get professionally cleaned and restored. We communicate with your insurance company and provide them with full documentation.
Final: Packback & Return
Once your home is ready, we return everything — unpacked, placed back where it belongs, using our room-by-room inventory as the guide.
Why Pack-Out Matters (Even If You Think It Doesn't)
Some damage looks minor. But smoke travels, water spreads, and mold grows invisibly. Here's why professional pack-out protects you:
Your stuff is safer
Away from further damage, in climate-controlled storage, separated from structural work and debris.
Your insurance claim is stronger
We document everything before and after. No disputes later about what was damaged or what was salvageable.
Restoration happens faster
Your contractor can work without obstacles. Your belongings get professional attention. Everyone moves faster.
You focus on family, not logistics
You're not coordinating with multiple contractors about where your stuff is. We handle it.
How Insurance Works with Us
We work with all insurance companies and are fully certified. Here's how it works:
Your adjuster approves the scope of pack-out and contents restoration.
We handle everything — we invoice your insurance company directly.
You don't pay out of pocket. No surprises.
Insurance gets a detailed inventory, before/after photos, and a clear accounting of what was salvaged and what wasn't.
Questions Homeowners Ask
How long does the whole process take?
Pack-out usually takes 1-3 days depending on the size of the loss. Storage duration depends on how long your repairs take — anywhere from weeks to a couple of months. Packback happens once your space is ready.
Can I access my belongings while they're in storage?
Yes. We can arrange access during business hours. Just call us. We log every access and coordinate with you and your adjuster.
What if something gets damaged during pack-out?
Damage during pack-out is extremely rare — our crews are trained and careful. Everything is photographed before and after for documentation. Your insurance covers any documented damage, and we work with your adjuster to resolve it.
Do you work with every insurance company?
Yes. We're certified and work with all carriers. No exceptions.